Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and next-day delivery (where available). Shipping costs vary depending on your location and selected option.
Do you ship internationally?
Yes! We ship to most countries worldwide. International delivery times typically range from 7-14 business days, depending on customs processing.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress through our website or the carrier's tracking system.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear must have hygiene seals intact for returns.
How do I initiate a return?
Visit our Returns Center in your account dashboard, select the items you wish to return, and follow the instructions to print your prepaid return label (where applicable).
How long do refunds take?
Once we receive your return, processing typically takes 3-5 business days. Your bank may require additional time to post the credit to your account.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
Are your products true to size?
Most customers find our items true to size, but we recommend checking individual product reviews where other shoppers often share their sizing experiences.
How should I care for my garments?
Care instructions are listed on each product's description page and on the garment's care label. We recommend following these instructions to maintain your items' quality.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if an item is out of stock or if there's a temporary technical issue. Try refreshing your browser or clearing your cache. If problems persist, please contact our support team.