Terms of service
1. Acceptance of Terms
By accessing and using VelvetFeminine.com ("the Website"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.
2. User Responsibilities
- You must be at least 18 years old or have parental consent to make purchases
- You agree to provide accurate account information and maintain its confidentiality
- Any fraudulent activity will result in immediate account termination
3. Intellectual Property
All content on VelvetFeminine, including designs, logos, product images, and text, is our exclusive property or licensed to us. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
4. Product Information
We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur. Contact our customer service for clarification before purchasing if you have concerns.
5. Limitation of Liability
VelvetFeminine shall not be liable for:
- Any indirect, incidental, or consequential damages
- Product misuse or alterations by customers
- Delays or failures beyond our reasonable control
6. Refund Policy
We accept returns within 14 days of delivery for unworn, undamaged items with original tags attached:
- Refunds will be processed within 5-7 business days after receiving returned items
- Sale items are final unless defective
- Customers are responsible for return shipping costs unless the return is due to our error
7. Dispute Resolution
Any disputes shall first attempt resolution through our customer service team. If unresolved, disputes will be settled through binding arbitration in accordance with the laws of our operating jurisdiction.
8. Policy Changes
We reserve the right to modify these terms at any time. Continued use of the Website after changes constitutes acceptance of the revised terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where VelvetFeminine is registered, without regard to its conflict of law provisions.