Privacy policy
Information We Collect
At VelvetFeminine, we collect personal data to provide and improve our services. This includes:
- Account Information: Name, email address, shipping/billing addresses when you create an account or place an order.
- Payment Details: Credit card information processed through PCI-compliant third-party payment processors (we do not store full card details).
- Browsing Data: IP address, device information, and cookies to enhance user experience and for analytics.
- Communication Records: Emails, chat logs, and customer service interactions.
How We Use Your Data
Your information is used for:
- Processing orders and delivering products
- Personalizing your shopping experience
- Improving our website and services
- Sending marketing communications (with your consent)
- Preventing fraud and ensuring security
Data Sharing & Third Parties
We may share data with:
- Shipping carriers to fulfill deliveries
- Payment processors to complete transactions
- Marketing platforms (only with explicit consent)
- Legal authorities when required by law
We never sell your personal data to third parties.
Your Rights Under GDPR & CCPA
You have the right to:
- Access, correct, or delete your personal data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent (where applicable)
- Lodge complaints with supervisory authorities
California residents may request disclosure of data sharing under CCPA.
Data Security Measures
We implement:
- SSL encryption for all data transmissions
- Regular security audits
- Limited employee access to sensitive data
- Secure data storage with access controls
Cookies & Tracking Technologies
We use cookies for:
- Essential website functionality
- Performance monitoring
- Personalized advertising (opt-out available)
You can manage cookie preferences through your browser settings.
Policy Updates
We may update this policy periodically. Significant changes will be notified through our website or email.
Contact Information
For privacy-related inquiries or to exercise your rights, please use the contact form on our website.